Can I use trans-o-flex as a private person?
Unfortunately no, trans-o-flex specialises in the business-to-business sector. Our network is a driver of the German economy and is geared towards the carriage of high-end and sensitive goods from the medical, pharmaceutical, health & beauty, hi-tech and consumer electronics sectors. In some cases (for example when supplying the public with important and sensitive medicines) we do also deliver goods to private individuals. However, a shipping order from private individuals is not possible. Here we recommend the use of private parcel service providers. Our offers are designed exclusively for businesses, § 14 German Civil Code. We do not conclude contracts with consumers, § 13 German Civil Code.
How do I become a trans-o-flex customer?
For occasional users, we recommend tof-now.de as a shipping platform. Here you can create an account as a company or department within companies and benefit from attractive bundles, promotional prices or included time options. If you wish, we will pick up your shipments on the same day at your business address and transport them to your customers using the selected service.
For regular or higher shipping volumes, it is worth contacting us. We will then clarify with you the operational and technical interfaces, the takeover frequency and time, and you will benefit from individual, optimized prices.
Please use our contact form if you prefer communication by mail. It is easier if you give us a call: +49 6201 988 444 We look forward to hearing from you!
Where or how can I track my delivery?
It’s very simple: Scroll to the top of this page and click the gray Track button in the top menu. This will take you to the tracking module of this website.
Here the display is divided into “Information for consignors” and “Information for consignees”.
As a regular consignor, we can create an account for you at my.tof.de so that you can access our extensive reporting module. This also allows you to monitor and manage deliveries or amend orders.
If you receive deliveries from us on a regular basis, we recommend that you use the trans-o-flex insight app. This gives you an overview of all the consignments that are being transported for you in the trans-o-flex system and provides you with a host of other useful information on temperature, scheduling or identification processes.
What does express mean at trans-o-flex?
At trans-o-flex, express means the sending of documents and goods in parcels or on pallets, possibly in one consignment (combined freight) with separate time options by the next business day. You can choose from a variety of services. For example, we offer deliveries before 12 noon, 10 am, 9 am or even before 8 am. You can easily check the earliest possible delivery on our site simply by entering the delivery postcode.
What do I need the trans-o-flex "Insight" app for?
The trans-o-flex insight app gives you access to all deliveries that are on their way to you.
In an unregistered version, you can track individual parcels or deliveries using a consignment or reference number.
In a registered version, however, as a regular consignee you will see all deliveries from all suppliers with your respective specifications. You can see whether the goods are refrigerated or express. You can see how many packages the consignments consist of, thus providing you with an optimal planning tool for your incoming goods department. You can also use the app as an identification tool, for example for sensitive items that we are only allowed to hand over to authorised persons.
What can I send?
Almost everything, actually. However, we are bound to system-relevant and legal framework conditions in a specialised network geared to pharmaceuticals and hi-tech. For example, we do not transport any living things or products that cause cross-contamination or contaminate other goods (e.g. poorly and improperly packed lubricants, oils or toxic substances, loose or unpacked goods, etc.). In many cases we offer our special transport or dangerous goods solutions, which we would be happy to inform you about in a personal conversation. The permissible dimensions and weights as well as which goods are excluded from carriage can be found in our General Terms and Conditions and their appendices. For particularly large goods or consignments with more than 10 pallets, we have direct delivery options – for example with trans-o-flex charter or trans-o-flex direkt.
You are welcome to use our contact form or just give us a quick call +49 6201 988 444. We look forward to hearing from you!
Where can I find prices for the services offered?
You will find the prices for our range of services on trans-o-flex now if you wish to order directly. However, for pricing purposes we need some information about the goods to be shipped and your preferred service. For an individual offer, we recommend that you contact us. The costs of a shipment or logistics service are often highly specific and individual and can therefore best be determined in close coordination.
Something didn't work out, now what?
We are always very keen to help you as quickly as possible. If you have any questions that we have not answered here, please contact us. The best way is by calling us on +49 6201 988 222 or by e-mail to email@example.com. Your consignment has not yet been collected, your consignment cannot be found in the tracking system, the consignee has not yet received the goods … we will find a solution.
I am conducting a tender and would like to invite trans-o-flex to participate. Who do I approach?
Are you planning a tender for a regular partial volume or for your total volume and would like to include us in the group of suppliers? Are you looking for a warehouse location with or without special requirements for your goods? In trans-o-flex’s tender management, we accept tender projects centrally and coordinate all the related steps: from the confidentiality agreement to the cost estimate and the final offer. We look forward to receiving your message at firstname.lastname@example.org
Questions and answers about tolls
How is the toll charge calculated?
The toll rates in Germany are laid down in the Bundesfernstraßenmautgesetz (German Federal Trunk Road Toll Act). The total amount is calculated by multiplying the distance travelled by a vehicle or vehicle combination on toll roads by the toll rate (cents/km). The toll rate includes a percentage for the air and noise pollution and infrastructure costs incurred.
When is the toll paid?
The toll levy will in future be shown as a separate invoice item. In this way, trans-o-flex ensures transparency and emphasises that these are government charges that the company has to pay via its transport partners.
Where can I find the currently valid toll regulation?
You can find the legal basis for the currently valid toll regulation under:
German Federal Trunk Road Toll Act (BFStrMG)
German Truck Toll Regulations
Federal Trunk Road Toll Regulation on Junctions
Is the toll charge subject to VAT?
The toll charge is a levy under public law and is not subject to VAT for the person who pays it.
If the forwarding company charges its customers for the toll incurred, however, the corresponding amount is subject to VAT.
We therefore treat the tax liability in the same way as amounts invoiced for services rendered.
If I have questions about my invoice, who do I contact?
If you have any questions about invoices, please do not hesitate to contact our Customer Service Billing team. You can reach us by email at email@example.com.
Our experts are there for you!