Leave if no one home authorisation for recipients

Intro

Flexible receipt  – even where limited acceptance times apply

 

As a recipient you can grant a Delivery Agreement online at any time via our recipient tof.insight app or using the desktop version. The Delivery Agreement can be set for both temperature controlled (2–8 °C and 15–25 °C) and also for non temperature controlled consignments. Once an Delivery Agreement is in place, you shall also receive your consignments even if you are not at home. This eliminates the need to arrange further delivery attempts or wait in vain.

Note: An Delivery Agreement registered in the tof.insight app is only valid for consignments where the shipper has provided their consent. You can see for each incoming consignment whether the shipper has approved the Delivery Agreement or not. If your sender has not provided their consent, please contact them directly. We will only take your stored Delivery Agreement into account once the sender has granted us their approval. As a recipient, you must have a residential and/or business address in Germany.

What do I, as a Recipient, have to do to grant a leave if no one home authorisation?

 

To grant a leave if no one home authorisation, you simply have to download the tof.insight app in the App store or in the Google Play Store and register, or register via the desktop version of the tof.insight app. Within five working days of registration, you will receive a TAN by post. Only once you enter this TAN can you access the leave if no one home authorisation feature.

QR-Code zum App Store für die trans-o-flex insight App
QR-Code zum Play Store zur trans-o-flex insight App für Empänger
QR-Code zur Desktopversion der trans-o-flex insight App für Empänger

Your advantages:

 

  • Even if you’re not at home, we can still deliver your consignments.
  • You can revoke your consent at any time.
  • Clearly defined drop off location, avoiding any confusion: you can quickly and easily upload photos of your preferred drop off spot via the app or desktop version. If you upload images, these will also be displayed to the driver.
If you have any questions, your Customer Service team will be happy to help at any time.
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