An award for “excellent customer service,” twice named the industry winner in the courier, express, and postal services sector – that is trans-o-flex’s record from three comparative studies published this year. For example, in May, WirtschaftsWoche reported on a study of 691 companies from 40 industries about the best Customer & Consumer Service 2025. “The fact that we received the ‘Excellent’ rating in our sector in the WirtschaftsWoche ranking shows that we are on the right track in this regard as well,” says Division Manager Jutta Roller. “A big compliment and a heartfelt thank you to the entire customer service team!” The link to the full article in WirtschaftsWoche is available here.
In a further study, conducted on behalf of Deutschland Test and Focus Money, trans-o-flex is counted among the “Customer Favourites 2025.” For the large-scale study, several hundred million public German internet sources, including editorial websites and social media, were searched between April 1, 2023, and March 31, 2025, for mentions of around 13,500 brands and companies from almost 140 sectors. The focus was on statements regarding the topics of price, service, and quality. trans-o-flex has now received the award for the third consecutive year and was also the winner in the courier, express, and postal services sector this year. Only two other CEP services even made it into the ranking due to a sufficient number of positive mentions. However, both only achieved 56 percent of trans-o-flex’s score. The study was published online here.
trans-o-flex was also the sector winner, this time for customer satisfaction and customer service, in the “German B2B Award 2025.” This award is presented by the independent research institute Deutsche Gesellschaft für Verbraucherstudien (DtGV) (German Society for Consumer Studies). With empirically founded industry studies, the DtGV aims to provide consumers with guidance and thus make the selection of a provider easier. This survey is a Germany-wide B2B ranking in the areas of customer satisfaction, customer service, and value for money. The customer survey, which included around 208,000 decision-maker judgements on a total of 1,388 providers from 106 sectors, took place from January to April of this year.
