trans-o-flex IT-Service GmbH has recently reached another milestone with the certification of its IT quality management according to ISO 20000. This new certification complements the existing quality management system according to ISO 9000, specifically for the entire IT department. “It is proof that we have successfully established a process-oriented management approach, that the entire IT operation is geared to customer needs, that quality management and continuous improvement processes are just as firmly anchored in our organisation as deviation and incident management,” says Stefan Thömmes, Managing Director of IT Service.