In the most recent customer survey, trans-o-flex’s customers gave the company a good, further improved assessment, where quality was not the only thing to be on the rise. “From the customer’s perspective we made marked progress in almost all areas in the third quarter of 2025,” stated Simone Pelzer, Head of CRM & Customer Experience. She is responsible for the online survey, which is conducted four times a year. “It is particularly noteworthy that trans-o-flex has made a clear leap forward in terms of its Net Promoter Score.” The NPS is a benchmark of the recommendation rate and a value of +18 has now been attained. “This is a very pleasing result at this level for the logistics sector” said Pelzer.

Pelzer emphasises that customers awarded trans-o-flex its best satisfaction ratings for 2024 and 2025 in six areas in the third quarter of 2025. “These best-ever scores do not always mean we have crossed the finish line everywhere, but they indicate that we are on the right path.” As an example, she cited the rating for delivery times. “This criterion is very important for our customers; we have currently achieved a best score of 1.98.”

Customers also awarded numerous record scores in assessments of individual areas. In the Sales and Marketing field, customers awarded all the criteria ratings a 1 [the highest possible school mark in Germany] before the decimal point — ranging from friendliness through accessibility to contact frequency. Among other things the Customer Service was awarded new best scores for accessibility (1.81) and for their problem-solving competence (1.84), and Operations achieved new top scores in response to almost all the questions on satisfaction and on operational performance promises. Examples include the accessibility of branches (2.07) and their problem-solving competence (2.08), reliability in accepting goods (1.88) or reliability in terms of next-working-day delivery (1.97). Pelzer had this to say: “All the departments deserve to be congratulated on these ratings!”