An award for “excellent customer service” and twice named industry winner in the courier, express and postal services sector – that is trans-o-flex’s impressive haul from three comparative surveys published this year. The first was reported on by a renowned business magazine: a survey of 691 companies from 40 industries on the best customer and consumer service in 2025. “The fact that we received an “Excellent” rating in our industry in the ranking proves that we are on the right track in this regard as well,” Jutta Roller, Head of Customer Service at trans-o-flex happily informs us.
Read the full article here: to Wirtschafts Woche (in German only)
In a second survey, trans-o-flex emerged as the industry winner, this time for “customer satisfaction and customer service”. This survey is a B2B ranking that took place throughout Germany in the areas of customer satisfaction, customer service and value for money. The customer survey, which included around 208,000 decisionmakers’ assessments of a total of 1,388 providers from 106 industries, was held between January and April this year.
In a third survey, trans-o-flex was named one of the “Customer Favourites 2025”. For the large-scale survey, several hundred million public German internet sources, including editorial websites and social media, were trawled through between 1 April 2023 and 31 March 2025 for mentions of around 13,500 brands and companies from almost 140 industries. The focus was on comments relating to price, service and quality. trans-o-flex has now received the award for the third year in succession and was also the winner in the courier, express and postal services sector this year. Only two other CEP services made it into the ranking at all on the basis of a sufficient number of positive mentions. However, both achieved only 56 percent of the score achieved by trans-o-flex.
The survey appeared online here: to DEUTSCHLAND TEST (in German only)
