With new dispatching software and a self-check-in module for delivery drivers, the express service trans-o-flex ThermoMed Austria (TMA) is accelerating its deliveries and increasing transparency for recipients. The technical solutions developed within the trans-o-flex group have now been rolled out at all four Austrian branches. “The new processes help us to achieve four objectives,” explains Thomas Handlos, Director of Operations at TMA: “Faster and optimised route planning, the calculation and notification of an expected delivery time window to recipients, further harmonisation of the IT systems across the trans-o-flex Group, and significantly faster driver processing.”
The new dispatching software reduces the workload for dispatchers and speeds up their work. It automatically generates the optimal route plans for all delivery vehicles at a branch. In doing so, it takes into account specified factors such as goods acceptance times or express deliveries with fixed delivery commitments by a certain time. Dispatchers can adjust the software’s proposals manually if required. Handlos went on to say: “Using the dispatching software, planning is faster, less dependent on the individual experience of staff, and more efficient in overall terms.”
At the same time, TMA has created the necessary conditions with this system for recipients to receive detailed advance information including the expected delivery time slot of their consignment. We have created the necessary conditions,” explains Handlos. “Now all the consignors have to do is simply book the service, transmit the recipient data and obtain the recipients’ consent.”
The new self-check-in module, which has also been introduced, and the associated streamlined processes enable delivery drivers to start their rounds more quickly than before. This is because, once their vehicles have been loaded, they can complete the check-in and route checks directly in the transhipment hall. The previous trip to the dispatch office is no longer necessary and waiting times are avoided. This provides more working time for the actual delivery.
The same technical solutions have also been introduced by trans-o-flex Express, TMA’s German sister company. “Through the harmonisation of IT solutions with the already established processes at trans-o-flex Express in Germany, we are further standardising quality levels across the Group,” Handlos continues. “At the same time, development and maintenance costs for the software are reduced and staff deployment becomes more flexible in the event of absences.”
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