{"id":107542,"date":"2026-02-10T09:40:27","date_gmt":"2026-02-10T08:40:27","guid":{"rendered":"https:\/\/www.trans-o-flex.com\/?p=107542"},"modified":"2026-02-23T09:42:57","modified_gmt":"2026-02-23T08:42:57","slug":"latest-customer-survey-delivers-record-results","status":"publish","type":"post","link":"https:\/\/www.trans-o-flex.com\/en\/latest-customer-survey-delivers-record-results\/","title":{"rendered":"Latest customer survey delivers record results"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_empty_space height=&#8221;30px&#8221; mobile_height=&#8221;30px&#8221; tablet_height=&#8221;30px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"big\">In the most recent customer survey, trans-o-flex\u2019s customers gave the company a good, further improved assessment, where quality was not the only thing to be on the rise. \u201cFrom the customer\u2019s perspective we made marked progress in almost all areas in the third quarter of 2025,\u201d stated Simone Pelzer, Head of CRM &amp; Customer Experience. She is responsible for the online survey, which is conducted four times a year. \u201cIt is particularly noteworthy that trans-o-flex has made a clear leap forward in terms of its Net Promoter Score.\u201d The NPS is a benchmark of the recommendation rate and a value of +18 has now been attained. \u201cThis is a very pleasing result at this level for the logistics sector\u201d said Pelzer.<\/p>\n<p class=\"big\">Pelzer emphasises that customers awarded trans-o-flex its best satisfaction ratings for 2024 and 2025 in six areas in the third quarter of 2025. \u201cThese best-ever scores do not always mean we have crossed the finish line everywhere, but they indicate that we are on the right path.\u201d As an example, she cited the rating for delivery times. \u201cThis criterion is very important for our customers; we have currently achieved a best score of 1.98.\u201d<\/p>\n<p class=\"big\">Customers also awarded numerous record scores in assessments of individual areas. In the Sales and Marketing field, customers awarded all the criteria ratings a 1 [the highest possible school mark in Germany] before the decimal point \u2014 ranging from friendliness through accessibility to contact frequency. Among other things the Customer Service was awarded new best scores for accessibility (1.81) and for their problem-solving competence (1.84), and Operations achieved new top scores in response to almost all the questions on satisfaction and on operational performance promises. Examples include the accessibility of branches (2.07) and their problem-solving competence (2.08), reliability in accepting goods (1.88) or reliability in terms of next-working-day delivery (1.97). Pelzer had this to say: \u201cAll the departments deserve to be congratulated on these ratings!\u201d<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;102865&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=&#8221;30px&#8221; mobile_height=&#8221;30px&#8221; tablet_height=&#8221;30px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;] In the most recent customer survey, trans-o-flex\u2019s customers gave the company a good, further improved assessment, where quality was not the only thing to be on the rise. \u201cFrom the customer\u2019s perspective we made marked progress in almost all areas in the third quarter of 2025,\u201d stated Simone Pelzer, &hellip; <a href=\"https:\/\/www.trans-o-flex.com\/en\/latest-customer-survey-delivers-record-results\/\">Continued<\/a><\/p>\n","protected":false},"author":7,"featured_media":102865,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21],"tags":[306,1037,468],"class_list":["post-107542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-customer-survey","tag-nps","tag-recommendation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Latest customer survey delivers record results<\/title>\n<meta name=\"description\" content=\"trans-o-flex achieves top results in 2025: customer satisfaction significantly increased, NPS +18, and record scores in sales, customer service, and operations.\" \/>\n<meta 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