{"version":"1.0","provider_name":"trans-o-flex","provider_url":"https:\/\/www.trans-o-flex.com\/en\/","author_name":"360VIER","author_url":"https:\/\/www.trans-o-flex.com\/en\/author\/dhsvadmin\/","title":"Editorial","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"BCFLQMqWLz\"><a href=\"https:\/\/www.trans-o-flex.com\/en\/digital-magazine\/editorial\/\">Editorial<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.trans-o-flex.com\/en\/digital-magazine\/editorial\/embed\/#?secret=BCFLQMqWLz\" width=\"600\" height=\"338\" title=\"&#8220;Editorial&#8221; &#8212; trans-o-flex\" data-secret=\"BCFLQMqWLz\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/www.trans-o-flex.com\/wp-content\/uploads\/foto-fischer-weinheim-tof-Herr-Reder-004_bea.jpg","thumbnail_width":1200,"thumbnail_height":798,"description":"Dear readers,  Where does the customer focus begin? I am convinced that it does not just start with excellent service and outstanding solutions, but much earlier on. It starts when we listen to our customers. Only those who really listen can find out what is troubling the other person. Those who truly really listen can avoid misunderstandings. This allows solutions to emerge that are in line with what is wanted and required. And when these are then also put into practice, all the parties involved can feel satisfied. That is one of the reasons why our cover story, which revolves around the topics of customer focus and customer satisfaction, is also closely linked with listening."}